Link N Lock – Refund & Returns Policy

Effective Date: March 30, 2026

At Link N Lock, we want you to be satisfied with your purchase. This Refund & Returns Policy explains how returns, refunds, and exchanges work for purchases made through the Link N Lock website.

By placing an order with Link N Lock, you acknowledge that you have read and understood this policy.

1. Overview

We stand behind the quality of our jewelry. If you are not fully satisfied with your order, you may be eligible to return or exchange eligible items within the timeframe and under the conditions outlined in this policy.

This policy applies to purchases made through the Link N Lock website.

2. Eligibility for Returns and Exchanges

To qualify for a return or exchange, an item must meet all of the following requirements:

• Be returned within 30 days of receipt
• Be in its original, unworn, and unaltered condition
• Include all original packaging and any documentation included with the purchase
• Not be classified as a non-returnable or final-sale item, as described in Section 4

We reserve the right to refuse returns or exchanges that do not meet these requirements.

3. Return and Exchange Timeframe

Eligible items may be returned or exchanged within 30 days from the date you receive your order.

Returns or exchanges initiated after the applicable timeframe may not be accepted.

4. Items Not Eligible for Return or Refund

The following items and circumstances are not eligible for return or refund:

• Special orders
• Customized items, including sized, engraved, or otherwise personalized merchandise
• Used, worn, altered, resized, engraved, or damaged merchandise
• Items missing their original packaging or documentation included with the purchase
• Items that show signs of wear or use

If a returned item does not meet our condition requirements, we may decline the return or issue a partial refund at our discretion.

5. How to Initiate a Return or Exchange

If you purchased through the Link N Lock website, you may begin a return or exchange by contacting our customer service team at info@linknlock.com.

Please include your order number and the reason for your return or exchange so our team can assist you with the next steps.

Once your request is approved, our customer service team will provide you with the return instructions.

6. How to Prepare and Ship Your Return

To help ensure your return is processed smoothly:

• Package the item securely in its original packaging whenever possible
• Include all original packaging and documentation included with your purchase
• Insure your shipment for the full value of the item
• Ship your return to the address provided by our customer service team

We recommend using a trackable shipping method when returning an item. Link N Lock is not responsible for items lost or damaged while being returned to us.

Return shipping address:

Link N Lock
302 Great Mall Drive
Milpitas, CA 95035
United States

7. Refunds

Once your return is received and inspected by our team, eligible refunds will be processed within a few business days.

Refunds will be issued to the original payment method used for the purchase, unless otherwise required by law or agreed upon in writing.

Please note:

• Original shipping charges may be non-refundable, except where required by law
• Your financial institution may require additional time to reflect the refund in your account
• Items that do not meet our return requirements may be rejected and returned to you

8. Exchanges

If you prefer an exchange instead of a refund, eligible items may be exchanged for another product of equal or greater value, subject to availability.

Please note:

• Shipping charges may apply to exchange shipments
• Any price difference for a higher-value exchange item must be paid before the exchange is completed
• Exchanges are subject to the same condition and eligibility requirements outlined in this policy

9. Return Inspection

All returned items are inspected by our team to confirm that they meet our return eligibility requirements.

During the inspection, we may verify:

• Item condition and authenticity
• Original packaging and documentation
• Compliance with the terms of this policy

Once the inspection is complete, we will process the approved refund or exchange.

10. Changes to This Policy

We may update this Refund & Returns Policy from time to time. Any changes will be posted on our website with a revised effective date.

11. Contact Us

If you have questions about a return, exchange, or refund, please contact us:

Link N Lock
302 Great Mall Drive
Milpitas, CA 95035
United States

Email: info@linknlock.com
Phone: (408) 934-9999